Q: Will GlobalPetFinder harm my pet?
A: ABSOLUTELY NOT! GlobalPetFinder is non-invasive and causes no harm to your pet.
Q: Can the GlobalPetFinder be worn by toy breeds or cats?
A: The current model of the GlobalPetFinder is suitable only for pets weighing 30 pounds or more. However, we are currently developing a second generation GlobalPetFinder that will fit comfortably onto cats as well as toy breeds of dogs. This second generation model is expected to be released during the latter part of 2008.
Q: Will GlobalPetFinder work outside of the United States?
A: GlobalPetFinder currently works only in the USA. Our second generation model is expected to be operational in international locations and will be released in the latter part of 2008.
Q: How do I know if my area is covered?
A: In order to get a better idea of what the coverage will be like in the specific areas that you will frequent most, you can try the following:
1. Take your cell phone out to the areas you are concerned have coverage; a good rule of thumb is if your cell phone works the GlobalPetFinder will work.
2. Check coverage maps for providers such as Cingular, AT&T, T-Mobile etc. (these providers operate on the same platform that we do). Please keep in mind that cellular networks are continuously expanding. If your coverage is not great now, that may change for the better in the near future.
Q: How much does the GlobalPetFinder weigh?
A: The GlobalPetFinder weighs less than 5 ounces including batteries.
Q: Is the GlobalPetFinder waterproof?
A: GlobalPetFinder is water RESISTANT. Your dog can splash through puddles and be out in the rain but we do not recommend complete water submersion.
Q: How long do the batteries last?
A: The GlobalPetFinder operates on 3 AAA NiMH rechargeable batteries. Typical battery life is about 4 - 5 days in basic mode and about 1 – 2 days when the device is in fence mode.
Q: What cellular providers is the GlobalPetFinder compatible with?
A: The GlobalPetFinder is compatible with ALL cellular providers.
Q: Can I use the GlobalPetFinder to track my children and elderly relatives?
A: NO! GlobalPetFinder is designed for the sole and EXCLUSIVE purpose of tracking your PET. GPS Tracks makes no claim nor accepts any responsibility to track anything or anyone else.
Q: Where can I purchase GlobalPetFinder?
A: Simply click on the purchase link on our website.
Q: How much does GlobalPetFinder cost?
A: Global Pet Finder is available on our website for $289.99.
Q: I have more than one dog, can I receive a discount on the pricing?
A: Yes. We offer a 10% discount off of the price of the device and the activation fee for orders of 4 or more devices. This discount does not apply to sale prices.
Q: If my pet runs away, how often will I receive updates of his or her location?
A: GlobalPetFinder is designed to give you peace of mind and will send location updates to you about every 3 minutes. This may vary slightly according to wireless coverage in your area.
Q: Will my pet tracker work in heavily wooded areas?
A: Yes. GlobalPetFinder uses an advanced module that minimizes 'canopy effect'. If for some reason the device is temporarily unable to get satellite 'lock,' it will continue to search until it does. You will know where your pet was last.
Q: I live in a rural area with few street addresses. How will I be able to find my pet?
A: You can choose to receive your location updates in distance & direction format. This format will provide you with your pet's location in distance & direction from a nearby street address or a tracking point that has been previously determined by you.
Q: If I am traveling with my pet, will I still be able to use GlobalPetFinder?
A: Yes, the GlobalPetFinder works wherever cellular phone service is available and will provide exact location information. We strongly recommend that you take and use GlobalPetFinder WHENEVER AND WHEREVER you travel with your pet.
Q: When I travel with my pet, can I change my boundary settings?
A: You may assign up to 5 boundaries to a GlobalPetFinder at any given time. You may change these boundaries at any time by logging into your Command Center.
Q: Is there a size limit to the GlobalPetFinder boundary?
A: There is a minimum radius of 100 feet for each boundary. There is no maximum.
Q: Is it difficult to change the size of the boundary?
A: No! Simply log into your Command Center and enter in your desired radius for the fence.
Q: I have set a fence for my dog around my house and I am getting out of fence alerts even though my dog is in the house, how come?
A: The mapping software used to create the fence does its best to accurately place the center point of the circle right on top of your home. Due to the huge variety of lot sizes, shapes and configurations, the software doesn't always determine the correct location. The system's current placement of your center point might have errors that are causing some less than optimal ALERTS. Slight adjustments can be easily made to your fence settings that will make the GlobalPetFinder more reliable and custom suited to your house and lot size. To view these instructions click here.
Please Note: This document is in PDF format and requires Adobe Acrobat Reader.
Q: Can I arrange to have more than one person receive location information?
A: Yes, you can set up your device to contact up to 2 wireless devices or email addresses.
Q: What is a Locate?
A: A Locate is defined as an out-of-fence violation lasting more than 5 minutes. It begins when you receive an out-of-fence ALERT and ends when you pet returns to the 'in-fence' mode.
Q: How do I know how many locates I need to sign up for? What if I change my mind and need more?
A: You should choose your Peace of Mind Plan based on your knowledge of him as an escape artist. If he runs away frequently it makes sense for you to add additional locates to your plan. GlobalPetFinder provides you with 3 locates per month to start. Any additional locates you purchase will be credited to your account and will roll over into the next month. They do NOT expire.
Q: I have a question that you did not address, how can I get an answer?
A: Your questions and concerns are VERY important to us. Simply go to the 'contact us' section of our website and type in your question. We will get back to you shortly.
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